Shipping Policy

At The Beaufort Sisters Charleston, we aim to provide a clear, reliable, and straightforward delivery experience.

Below you will find important information about our delivery area, processing times, shipping times, and delivery procedures.

1. Delivery Area

We currently deliver to the United States only.

Orders from other countries cannot be processed at this time.

2. Delivery Address

Your order will be shipped to the delivery address provided during checkout.

Please make sure that all details are complete and correct. Incorrect or incomplete addresses may lead to delays, failed delivery, or returned parcels.

The Beaufort Sisters Charleston is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.

3. Order Processing Time

All orders are processed within 1-3 business days.

Processing takes place Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will be processed on the next business day.

4. Shipping Time

Once your order has been processed, it will be shipped through our logistics partners.

The average delivery time to the United States is:

7-14 business days (Monday–Friday)

Shipping times may vary due to:

  • Seasonal demand
  • Carrier delays
  • Logistics or transport capacity
  • Customs or import processing, where applicable
  • Public holidays
  • High order volume
  • Weather conditions or other external circumstances

5. Total Estimated Delivery Time

Total delivery time includes both processing time and shipping time.

Processing time: 1-3 business days
Shipping time: 7-14 business days

Estimated total delivery time: approximately 8–17 business days from the date of purchase.

Please note that these are estimates. External factors may affect delivery times, and we cannot guarantee exact delivery dates unless explicitly stated.

6. Shipping Costs

Shipping is free on all orders. There are no additional shipping or handling fees.

7. Secure Payment Options

We offer secure payment options through our checkout.

Available payment methods may include:

  • American Express
  • Mastercard
  • Maestro
  • Visa
  • Google Pay
  • Apple Pay
  • Shop Pay

All payments are processed securely by our payment processor.

8. Shipment Tracking

Once your order has been shipped, you will receive a shipping confirmation with tracking information, where available.

You can track your order here:

https://beaufortsisterscharleston.com/apps/parcelpanel

Please note that tracking updates may take 3–7 business days to appear after the package has been shipped.

9. Failed Delivery or Incorrect Address

If delivery is not possible due to an incorrect or incomplete address, failed delivery attempt, refused parcel, or unclaimed package, the parcel may be returned to the sender or logistics partner.

In such cases, we may offer redelivery or another suitable solution, depending on the situation and once the correct address has been confirmed.

Additional shipping, handling, or processing costs may apply.

Please check your delivery address carefully before placing your order.

10. Delivery Confirmation

Once a package has been marked as delivered by the shipping provider, the delivery is considered complete.

If your package is marked as delivered but cannot be found, please contact us. We will assist you where possible with checking the tracking information and contacting the shipping provider.

The Beaufort Sisters Charleston is not responsible for packages that are lost, stolen, or misplaced after confirmed delivery, but we will do our best to help investigate the issue.

11. Delays

While we aim to deliver all orders within the estimated timeframe, delays may occur due to factors outside our control.

These may include customs procedures, carrier delays, public holidays, weather conditions, high order volume, or logistics disruptions.

If your order is significantly delayed, please contact us so we can review the status of your shipment.

12. Contact Information

If you have any questions about returns, refunds, or cancellations, our support team is happy to assist.

Email: info@beaufortsisterscharleston.com
Phone: +1 302 560 3034
Contact page

Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday and Sunday: Closed

13. Company Information

Store Name: The Beaufort Sisters Charleston
Company name: J van den Broek
Company Registration Number :96994703

Company adress:
Kerkdijk 2, 4921XC, Made, The Netherlands

Warehouse address
Building 4, Phase 2, Niannianghong, Yiwu, 322100 Zhejiang , China