Return and Refund Policy

At The Beaufort Sisters Charleston, we aim to provide a transparent and straightforward shopping experience. Please review this policy carefully before placing an order. By purchasing from our website, you agree to the terms outlined below.

1. Return Period

Eligible items may be returned within 30 days of delivery, subject to the conditions below.

2. Conditions for Returns

An item is eligible for return if:

  • It is unused, unworn, and undamaged.

  • It is in its original condition.

  • All original labels and packaging are intact.

  • The return request is submitted within the return period.

  • The return is pre-authorized by our customer service team.

Trying on items for fit (as in a retail store) is permitted. However, if there are visible signs of wear, washing, or damage, a reduction in value may be applied to the refund.

3. Items Excluded from Returns

Returns are not accepted for:

  • Items with broken hygiene seals.

  • Personalized or custom-made products.

  • Items damaged through improper use.

  • Underwear, shapewear, and bras are non-returnable if the hygiene seal has been removed.

4. Return Shipping

All returns must be shipped to our central warehouse in Asia. Customers are responsible for:

  • All return shipping costs.

  • Selecting a shipping provider that supports international customs clearance.

  • Paying any customs duties, taxes, or handling fees.

  • Ensuring accurate customs documentation.

The Beaufort Sisters Charleston is not responsible for return parcels that are delayed, rejected, or lost due to customs issues or incorrect shipping methods.

5. Return Address

Returns must be sent only to the specific return address provided by our customer service team after approval. Returns sent to any other address (including the sender address on the package) cannot be processed.

6. How to Start a Return

To request a return, please email info@beaufortsisterscharleston.com with:

  1. Your order number.

  2. The item(s) you wish to return.

  3. The reason for return.

  4. Clear photos (required for damaged or incorrect items).

  5. Your full name and shipping address.

You will receive instructions within 24 business hours (Monday–Friday).

7. Refunds

Once your return has been received and inspected:

  • You will be notified of the approval or rejection of your refund.

  • Approved refunds are issued to the original payment method.

  • Please allow 5–10 business days for the refund to be finalized by your bank or payment provider.

  • Original shipping costs and optional insured shipping selected at checkout are non-refundable.

8. Promotional Discounts & Bundle Deals

If your order included a promotional discount (such as bundle deals or "buy-more-save-more" offers) and you return part of your order, your refund will be adjusted. Discounts are recalculated based on the items you keep. If the remaining items no longer qualify for the promotion, the discount will be removed from the refund amount.

9. Failed Delivery or Incorrect Address

If an order is returned due to an incomplete or incorrect address provided at checkout:

  • We may arrange a redelivery once the parcel arrives back at our warehouse and the correct address is confirmed, or

  • Offer store credit as a gesture of goodwill, depending on the condition of the returned items.

10. Policy Updates

The Beaufort Sisters Charleston reserves the right to update or modify this policy at any time. Changes take effect immediately upon publication on our website.

11. Contact Information

If you have any questions, our support team is happy to assist.